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Frequently Asked Questions
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• Full-body workouts in just 50 minutes
• Low-impact movement suitable for all fitness levels
• Improved posture, flexibility, and balance
• Enhanced mental wellbeing through mind-body connection
• Increased core strength and overall muscle tone
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• Please arrive 10–15 minutes early
• We’ll give you a quick studio tour and make sure you feel comfortable using the reformer -
• Wear comfortable clothing that you can move and train in
• Bring grip socks, a water bottle, and a sweat towel (grip socks are compulsory on the reformer for hygiene reasons)
• If you forget your grip socks, they are available for purchase at reception for $22.00 -
• Don’t stress—one of our friendly qualified instructors will guide you to your reformer and show you how to use the machine
• You’ll be given a quick run-through to get you set up and ready for class
• If you have any questions during class, your trainer is always nearby and happy to help -
• To book your sauna session, select the ‘Appointments’ option on the website or through the VUE Pilates app
• Only one booking can be made per session
• If you’d like to bring a friend for an additional $25, please contact our customer service team -
• Swimmers, or simply come as you are
• A large water bottle
• A book or a relaxing playlist
• Your own towel if you plan to shower afterwards
• A towel will be provided for you to use during your sauna session -
• Unlike steam saunas that use moist heat, infrared saunas use dry heat to gently warm the body directly
• This process creates a cardiovascular response while supporting the body’s natural detoxification processes
• Benefits may include reduced stress and pain, improved sleep, faster muscle recovery, and increased energy and wellbeing
• A powerful mind-body experience with a wide range of overall health benefits -
• We have plenty of street parking available on Garema Circuit
• There are 3 allocated parking spots directly in front of the studio exclusively for VUE Pilates clients
• Please ensure you only park in designated VUE Pilates parking spots when using these spaces -
• Gate access is available via the side gate located next to the mailboxes on your right
• Please use the gate marked “Pull” for both entry and exit to the studio -
• You can cancel your booked class up to 9 hours before the scheduled start time
• Cancellations made within 9 hours of class time will result in the loss of the class credit
• Exceptions may be made for medical or other valid reasons, which will be reviewed by our team -
• We recommend arriving at least 10 minutes before your scheduled class to allow time for parking and setting up
• If you miss the warm-up, we may be unable to allow you into class to ensure safety and prevent injury
• This policy helps us maintain a safe and effective training environment for all clients -
• If you are on the waitlist and a spot becomes available, you will be notified via email and via push notification in the VUE Pilates app
• Please ensure you have email notifications and app notifications turned on so you don’t miss your spot when it becomes available -
• All memberships are a 4-month minimum contract commitment and will automatically renew after the initial 4-month period
• After the initial term, 30 days notice is required to cancel your membership
• Medical exemptions may be accepted with a supporting letter, and other valid reasons will be reviewed by our team -
• All weekly memberships are direct debited on a weekly basis
• Please keep track of your billing cycle dates to ensure you book your classes within the correct week
• For example, if your billing cycle runs from Wednesday the 1st to Tuesday the 7th, you can book classes within that period only
• Credits must be used within the allocated billing cycle and will not roll over to the following week

